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The RDK Comics Shop: Policies
Frequently Asked Questions
Feel free to e-mail if your questions are not answered below.
1) What methods of payment does The Comic Book Shop accept?
We accept Master Card, Visa, American Express, PayPal, money orders, and personal checks All payments must be in US$. We have found that PayPal is easiest for internet transactions. Checks must clear (7 to 10 days) before your items are shipped. Cash is not accepted.
2) When does The Comic Book Shop staff respond to email?
We respond to e-mail ASAP usually within a few hours. It will never
take longer than 72 hours.
3) What is your system of grading comics?
The Comic Book Shop uses the current Overstreet grading standards. We have a long history of dealing with older and more expensive comics so rest assured that we know what we are doing.
4) How do I know what you have available?
We started the site with the intention of having a full listing of
what we have available, but we are in constant movement of new
products so may take a day or so to update. We have some items in our eBay store. We have several hundred statues and busts, tons of action figures and toys, and 50,000+ comics. That doesn't count the bookcases full of trade paperbacks and graphic novels. We do our best to keep a good variety of items in stock at very fair prices. For now, the best way to see if we have what you need is to just e-mail us with any questions about availability and price.
5) How long will it take to get my order?
That will depend on the postal service and our internal delivery
time. We try and ship all Internet orders within 48 hours. Your
item must come from the warehouse and be packed and shipped from the store location. Shipments in the USA will be shipped via
Priority Mail and take 2 to 3 days from shipment to delivery. 95%
of orders will arrive within 7 days of payment. International
orders will have a choice of options.
6) Do you have a printed catalog that you can send?
No. We currently do not offer a printed catalog.
7) What if I'm not happy with my order?
We do our best to make sure that all orders are packed well, but
mistakes are inevitable. If we make a mistake on an order, we will
fix the mistake to the best of our abilities. We will not accept
returns on products that are received as advertised. Problems can
be avoided by asking any questions about an item before we ship it.
8) Can I trade/sell comics, toys, statues or other collectibles to you?
YES! The easiest way is to e-mail the store and send detailed pictures as well to the store and show us what you have. We will also be happy to discuss buying collections via e-mail. Just send us a general idea of what you have and how much you want for it.
9) Can I subscribe to comic books and have the newest issues shipped to me when they come out?
No. We currently do offer an on-line subscription service.
10) Can I pre-order a statue or a set of toys that have not come
out yet even if they are not listed on The Comic Book Shop web site?
Yes. We will take pre-orders on any item in the current Previews
magazine with a retail value of $45 or more. All orders need a 50% non-refundable deposit. A set of toys means one of each figure that ships in a singe case. If the item or items are cancelled by the manufacturer then a full refund will be given.
11) How long do I have to get my payment to The Comic Book Shop?
Items are put on hold after an order has been agreed on to allow
time for the payment to arrive. These are held for a maximum time of 10 days for people within the U.S., and up to 14 days for International orders. After the time expires, items would be
returned to inventory. Failure to pay by the due date could result
in a reduced holding time for future purchases.
12) What if a payment or a package gets lost?
It is an extremely unfortunate situation when it happens, and VERY
rare, but it can occur. The Comic Book Shop, however, assumes
absolutely no responsibility for losses. If we do not receive a
payment or if an uninsured package shipped to us -- or by us -- does not arrive at the proper destination, it is completely at the
customer's expense. We highly recommend that insurance be used for any purchase/payment that you cannot afford to lose. The quoted shipping prices do NOT include insurance, so if you want it, please ask. It generally costs $1-$3.50 within the U.S., but could be $3-$20 internationally (requires parcel post shipping instead of the cheaper letter post service; available to most, but not all areas). We will assist you with an insurance claim if that becomes the case, but the compensation comes from the insurer (i.e. post office), and not us.
13) How will my item be shipped?
Shipments in the USA will be shipped by USPS Priority Mail with
Delivery Confirmation. It normally takes 2 to 3 days from shipment
to delivery. All items will be shipped in a box with secure
packaging. Insurance is extra and is the responsibility of the
customer. International orders will have a choice of shipping options. We are required to fill out customs forms on international orders. These forms will be marked as merchandise at the order subtotal amount (price of items without the shipping fees). We know that taxes on packages can be expensive, but we WILL NOT misrepresent package contents for anybody anywhere. Insurance is extra and is the responsibility of the customer.
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